Company

Position Summary

WANTED - ROCKSTAR DIGITAL CLIENT ADVISOR TO ADDRESS CLIENT CHALLENGES !

Provides strategic and tactical recommendations on digital/360 media plans, (reviews) draft plans, and regularly assesses progress of digital plan implementation. Maintains regular contact with clients to achieve both client's and company's objectives. 

Key Responsibilities

DIGITAL/360 MEDIA PLANNING

• Listen to the clients’ needs and expectations and translate Digital/360 briefings into actionable solutions.
• Work closely with diversified expert services (Strategy, Reprise, P&I, Matterkind, Rapport, Futures, Orion,...) to design strategic and tactical plans.
• Present Digital/360 connection plans and offers to the client.
• Follow up of Digital/360 media planning so that the tactical planning can be executed.
• Ensure proactive business partnering, insights sharing and reporting to the client, and stay up to date with latest trends.
• Use all tools according to the regional/national guidelines.
• Manage the day-to-day planning and implementation activities for a group of clients/brands and adapt when required.
• Ensure alignment with other departments.
• Timely and accurate information sharing to all parties involved in order to optimize the business.

CLIENT MANAGEMENT

•  Maintain and further develop client relations in order to increase clients’ loyalty and satisfaction (NPS).
• Detect clients’ needs regarding any communication, business and media issue and anticipate to it.
• Be the extended partner of your client, with your expertise and professionalism.
• Build long lasting relationship with marketing/media executives on client side.
• Be proactive regarding new trends and proposals.
• Follow up of client satisfaction and put action plans in place.
• Maintain an appropriate responsive working relationship with the client as well as with the staff at client agencies and vendors.
• Be professionally accessible for the client.
• Manage challenges and seek for solutions with the team.
• Participate in pitch processes.

 BUDGET MANAGEMENT

• Responsible for an efficient budget administration of the client in order to achieve optimal and qualitative marketing campaigns within time and budget, and linked with the profitability of the company.
• Verify, control and monitor all authorizations and client budgets during the execution of the plan
• Monitor client billing and resolve any related issues.

 Above all: It’s all about true teamwork!

• Constructive collaboration within and cross-department in gathering and sharing information on latest evolutions, clients and campaigns.
• Work hand in hand with the experts and respect processes in order to maximize synergies for the clients.
  

Desired Skills & Experience

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