General information

Agency: UM

Job Function: Client Services

Location: London, United Kingdom

Job Ref#: 6978

Description & Requirements

Position Summary

We are looking for an enthusiastic and passionate media expert to act as a key client liaison on our Honda Motors Europe (HME) team, which currently oversees media activities running in 16+ markets across Europe.

As the Director, Client Leadership you will be a primary point of contact for clients and be responsible for leading the delivery of all services to our HME clients. You will be a critical collaboration partner in the business; bringing together the local market agency leads to operating as a connected network; sharing best practices and solving for collective opportunities. You will work in close partnership with the Director, Digital Acceleration, to ensure that the digital-first strategy is applied at scale in the region. You will be a superb project manager (ideally adept with Agile, Smartsheets and JIT) and will set and maintain high standards of quality, accuracy, and excellence in all client deliverables. Most importantly, you will have a proven ability to simplify complexity and drive integration across multi-disciplinary talent.

You will be joining a diverse, multi-disciplinary team to drive progressive digital-first transformation for HME across EMEA with a shared capability:
  • CLIENT ADVOCATE: Develop a deep and empathetic relationship with clients to be able to advocate for their needs within your own team, markets, and partners
  • TRUSTED CONSULTANT TO HME: Deeply listening and understanding the nuance and the detail behind every client brief/request to meet and exceed client expectations.
  • DIGITAL TRANSFORMATION AMBASSADOR: Bring your diverse experience to support UM and HME on the road to digital transformation (Topics include Paid Search, Paid Social, SEO, DMP, eCommerce, Dynamic creative)
  • INNOVATIVE: Understand how purposeful innovation is defined by clients, the agency and the sector and make purposeful recommendations to help drive competitive advantage for UM and HME
  • COLLABORATIVE: Act as the operating ‘glue’ between the many different stakeholders working on a given sprint and use technology to connect workstreams and drive collaboration
  • MULTI-CHANNEL: Understand how channels, technologies and touchpoints work together to drive connected customer experiences
  • RESULT & OUTCOME ORIENTED: Be focused on measurable (hard and soft) outcomes (such as ROI) associated with investment decision making

Key Responsibilities

To lead the relationship with relevant client personnel by demonstrating knowledge, commitment and enthusiasm for their business and a command of the agency resources to drive the clients Digital Transformation Agency.

Client Leadership:
  • Act as the client’s key point-of-contact on allocated sprint projects, managing client expectations on delivery when required
  • Be a bar-raiser for UM output; be detail-oriented and constructive in maintaining high standards of rigour, accuracy and quality in all agency delivery to the client.
  • Run weekly status meetings with senior clients to track the on-going development & success of all agency deliverables
  • Anticipate client needs and ‘next questions to bring leadership and true consultant value to your client relationship
  • Constantly use your knowledge of the clients’ business to identify areas where UM can help solve Honda’s marketing challenges
  • Deliver best-in-class work as the standard for both internal & external documents and presentations
Local market governance:
  • Foster deep and productive relationships with local UM & Honda leadership teams, share best practices from across the region, escalate challenges to the regional lead and celebrate successes in the regional forums
  • Support and advise local market teams to ensure their media plans and digital delivery comply with the central brief and strategy.
  • Embrace and contribute to regular central and regional team forums on calls, in meetings and within collaboration spaces such as Microsoft Teams and Trello to build the shared culture across Honda and wider UM teams.

Desired Skills & Experience

  • A passionate, digital-first media expert, who is passionate about marketing and digital marketing in particular
  • Strong EMEA media and multi-market leadership credentials
  • Self-motivated and confident
  • Excellent operational skills used to manage and coordinate multiple stakeholders across business units and markets
  • Experience working on large multi-market brands (ideally with Automotive Experience)
  • Dedicated and motivating manager and team leader, who is inspirational while selfless
  • Highly personable with a collaborative spirit, who develops strong and enjoyable working relationships internally and externally with ease.
  • Excellent and credible communication skills, familiar with developing strong senior client connections
  • Highly ambitious, with a thirst for continual learning and improvement

About Us

A full-service media agency, UM strives to use Better Science and Art to create moments that drive business momentum for brands. Founded in 1999, UM is made up of entrepreneurially minded planners, researchers, investment experts, decision scientists, account executives, and content and activation specialists—over 4,800 employees across 130 offices in over 100 countries around the world. They are globally headquartered in New York, with six additional North American offices in Dallas, Detroit, Los Angeles, Miami, San Francisco, and Toronto.

UM’s culture is an inclusive one, where people are encouraged to bring their full selves to the office, and where personal and professional growth are a priority of every member of the team. The executive leadership team is dedicated to building a culture that permeates every element of the company, from work flexibility, to career planning and regular talent reviews, to an active culture club. We proudly uphold the following values:

Courage: having the courage to try the things that make us afraid, present something to a client that we know isn’t what they are expecting, taking on roles that we may be a bit intimidated by, inventing the future, etc.
Candor: pushing ourselves to have the hard conversations with colleagues, team members, clients and media partners that will make us all better.
Curiosity: being curious about the world, media, our clients, and each other and using this curiosity to find new and innovate ways of doing everything we do.
Commitment: being committed to UM, our teams, and our clients and going above and beyond when it is required.
Community: being an active and positive participant in the UM community, our team and client communities, our local community, and the world and creating valued communities with the people, clients, and partners that we work with.
Caring: caring about those around us–both their work lives as well as their personal lives and working to make everyone have as complete and fulfilling a life as possible.

As a company, we are constantly pushing ourselves to improve, under our Better Science, Better Art, Better Outcomes banner, striving to set the bar in the ever-evolving media landscape. Key clients include American Express, Quicken Loans, J&J, Sony, Hulu, Coca-Cola, Hershey’s, Spotify, ExxonMobil, and BMW, to name a few.