Company

Leadership & Management

• Lead the day-to-day client relationship, campaign or project development and execution
• Be someone the clients and all internal teams trust to get the job done
• Ensure that all client campaigns follow the internal Affiliate process
• Be someone all internal teams and clients respect
• Set and manage expectations of client and internal teams, especially to ensure Reprise Media has the optimal time scale to deliver quality work and service
• Develop your presence, your perception as an authority/expert, your authentic confidence
• Be a master of our internal processes
• Maintain a full and detailed understanding of all recommendations and proposals
• Ensure that all campaigns are executed to plan through close collaboration with your Account Analyst
• Provide consistent and effective support to Account Directors / Senior Account Managers and Business Performance Director
• Prepare and lead performance review presentations
• Lead development of regular results analysis & reporting, recommendations and presentations
• Lead meetings and discussions and ensure accurate contact reports are issued within 24 hours

Innovation & Initiative

• Use your personal passion and creativity to help develop intelligent, innovative and effective ideas and process improvements for your clients
• Contribute your own ideas and opinions on your client’s business, how we work, and the industry we’re in; establish a presence in the agency; have a voice in meetings
• Work with an attitude of ‘it’s up to me to make it happen’

Client Relationships

• Develop positive relationships that reflect true partnership in achieving the objectives of the client’s business and the goals of the client
• Work to understand your client’s pressures and internal demands to ensure Reprise Media provides the right response at the right time in the right manner
• Achieve a level of relationship with your clients whereby they trust and value your opinions and advice on their digital marketing activity
• Be reliable; be responsive; have integrity

Excellence in Client Service

• Effectively set and manage client expectations
• Understand individual client needs (on specific projects and beyond) so you can help them be successful in their roles, and to their bosses; ensure clients have the necessary information and materials they need to do their jobs well
• Ensure all media schedules, forecasts and recommendations are fit for client and it’s easy for the client to access and review the work (e.g. URLs, passwords, formats, conference call details, etc)
• Ensure all campaign costs are accurately quoted and campaign forecasts are approved by respective Account Director / Senior Account Manager prior to going to client
• Ensure media schedules are delivered to and approved by the client prior to campaign going live
• Ensure clients are notified immediately of changes to project scope or project costs
• Provide counsel to client’s marketing issues and opportunities, engaging Account Director as appropriate
• Have a solid understanding of the client’s business, with emphasis on their area of responsibility
• Have a solid understanding of the Reprise Media disciplines, ensuring that you never send on information that you do not fully understand yourself
• Demonstrate a genuine interest in client’s business
• Monitor trade press relating to your client’s business
• Monitor your client’s competitors and their activity
• Positively represent Reprise Media at all times

General & Administrative

• Ensure all documents are saved on the network drives
• Maintain an organized filing system on the network drives to ensure others can find documents with reasonable ease
• Understand how equipment works in meeting rooms/how to get internet connections for clients/etc.