General information

Agency: Mediabrands

Job Function: Technology

Location: Chicago, United States

Job Ref#: 8048

Description & Requirements

Position Summary

The Technology Operations Associate is responsible for providing 2nd-level operational hardware and software support in a fast-paced business environment for multiple customers. This position requires very strong communication skills with a focus on customer service and problem solving. The individual must be team, process and project oriented, and must be efficient in completing assigned tasks individually or as part of a team. The individual must possess strong technical knowledge in a specific technology area and be able to use that knowledge to analyze and resolve technical issues efficiently with minimal supervision. This individual is a source of improvement ideas and consistently documents solutions and systems. There is significant contact with the customer community. The ideal candidate will be highly motivated and self-reliant with a desire to learn. 

Key Responsibilities

Issues Management and Resolution:
  • Analyze issues and formulate solutions by utilizing external research when needed
  • Update the customer & service desk with status and resolution
  • Work directly with customers to solve problems
  • Consistently update the ticket tracking and asset tracker system
Systems Administration:
  • Knowledge of IOS and Android Platform for troubleshooting/backing issues
  • Strong knowledge of MS Excel
  • Deploy telecom orders and track assets
  • Manage international travel requests
Communication:
  • Strong interpersonal skills with heavy focus on customer service
  • Demonstrate sound written, oral and organizational skills
  • Works effectively as an individual and as part of a team
  • Adhere to team policies and organizational reporting structures
Resource & Project Management:
  • Complete assigned tasks on time
  • Ability to follow documented commonly-used concepts, practices, and procedures
  • Ability to manage multiple constituencies, issues, priorities and goals 
Non-Essential Job functions:
 
Technology Tracking:
  • Gather knowledge of technology changes through training, conferences, textbooks, journals, case studies, and perform product evaluations
  • Weekends – After Hour Work:
  • Must maintain a flexible schedule and be available to work non-standard business hours upon requestor or as needed
On Call:
  • Must be available via cell phone for after-hours issue resolution and assistance
Local Site travel:
  • This position may involve occasional site visits to clients in various locations

Desired Skills & Experience

Education and Certifications:
  • Bachelor's Degree from an accredited University, preferably in Computer Science, Information Systems or equivalent program or IT experience required
  • Basic technical certification in field of expertise preferred
Experience:
  • Minimum 1 - 3 years IT experience
  • Experience working in a heterogeneous technical environment
Additional Skills:
  • Experience in the Advertising and/or Marketing industry preferred
  • At least 1 year of experience delivering IT solutions within a corporate and/or high-volume environment preferred

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com

About Us

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM and Initiative and through its innovative marketing specialist companies Reprise, Magna, Orion, Rapport, Healix, Mediabrands Content Studio and the IPG Media Lab. Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.