General information

Agency: Initiative

Job Function: Client Services

Location: Los Angeles, United States

Job Ref#: 6051

Description & Requirements

Position Summary

The Group Director, Client Advice and Management is a senior leadership role, managing across an integrated team (Client Advice and Management, Strategy, Communications Design and Partnerships). As a member of management, you exemplify our behaviors, drive quality work and motivate your full integrated team by creating a positive and collaborative environment. You work in partnership and collaboration with the discipline leads and across the SBUs, to ensure comprehensive, business-appropriate solutions for clients. You are the day-to-day leader and driver for the client and the internal team. Your daily insights will keep your Managing Director – and your full Initiative team - ahead of the game, with your category expertise, status updates and proactive guidance. You are the authority on the client business to the agency and an authority on Initiative and the SBUs to the clients. You translate the clients’ challenges and opportunities, both internally and externally, and lead the development of solutions that achieve the goals.

Key Responsibilities

Client

  • Day to day client leader and advisor
  • Actively lead the team to deliver brilliant work and flawless execution, ensuring positive client satisfaction scores
  • Leadership and authoring of all client proposals, recommendations, and points of view
  • Ensure all client reporting, budget management, authorization and billing needs are met in a timely and accurate fashion
  • Acts as key integrator and is responsible for ensuring a positive relationship between clients and Strategy, Comms Design, Partnerships, Analytics and SBU leads on your account
  • Astute listener and learning to drive the right solutions
  • Agitator / driver to push clients to innovate rather than stagnate
  • Ready to professionally push back where necessary to effectively manage client expectations, agency resources and deadlines
  • Deepen relationships and craft collaborative partnerships with client's partner agencies and contribute to QBR meetings

Internal

  • Participate in all client briefings, clearly articulate client needs and objectives to the integrated Strategy, Communications Design, Partnerships and Analytics leads
  • Apply a client lens to all areas of Initiative products, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
  • Regularly educate your team and Initiative leadership on your client's business, culture and industry
  • Involve leadership in key client engagement
  • Partner with discipline leaders to stay informed and aware of new developments internally and externally
  • Promote an open working environment where opinions, views and ideas can be shared

Commercial

  • Ensure over delivery of all agreed-upon performance KPIs
  • Seek out opportunities to grow existing business and drive organic growth through Initiative's services as well as those of Mediabrands' and IPG partner agencies

New Business

  • Participate in new business when required - either on prospective clients or organically from your own group of requirements.

Desired Skills & Experience

  • Bachelor degree in related field or equivalent experience 
  • 10+ years in integrated planning role in media, publisher / vendor, or communications discipline. Significant experience in video / linear planning required.
  • 6+ years’ experience in leading, managing and developing a multi-dimensional team
  • Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
  • Ability to drive projects from conception to completion; project management experience
  • Background in consulting, marketing, advertising or integrated communications
  • Strong leader, presenter and packager of opportunities
  • Strong commercial acumen

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com

About Us

Initiative is different to other media agencies.
We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients.
We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become.
We call this Cultural Velocity ™.
Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance.
Our new world model is comprised of “craft centers” – Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.