General information

Agency: Initiative

Job Function: Client Services

Location: Los Angeles, United States

Job Ref#: 12621

Description & Requirements

Position Summary

The Manager, Client Advice and Management, partners with the integrated Rufus team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client. You are the day-to-day project manager for the internal team and client stakeholders. The Manager “helps make the pizza,” by project managing across disciplines to ensure everything is operating smoothly, accurately, and on deadline.

Key Responsibilities

Client 

  • Manages all communications in a timely manner, with no request going unnoticed. 
  • Contributes to and occasionally leads weekly client “hot list” meeting 
  • Contributes to client proposals, recommendations and points of view 
  • Build relationships with day to day leads on the client side, as well as with clients’ partner agencies 
  • Works with internal discipline partners to understand creative needs and develops communications for partner agency teams to ensure timely delivery of assets for campaigns 
  • Responsible for tracking and reporting all client financial stewardship, budget management, authorization and billing 
  • Key client contact and coordinator of all visits and external client/agency engagements 

Internal 

  • Day to day project manager across the full integrated client team 
  • Participate in all client briefings, record and report client needs and objectives to Client Advice senior leaders and to the integrated Strategy, Communications Design and Partnership leads 
  • Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores 
  • Learning how to be the internal “client voice” to ensure business-appropriate lens is placed across all internal responses, recommendations and points of view 
  • Support your Director in leading key projects and internal timelines 

Commercial 

  • Produce tracking reports to monitor progress against financial goals / targets across Initiative and Mediabands SBU’s 
  • Product tracking and reporting on all staff utilization to ensure profitability and maintenance of scope boundaries. "

Desired Skills & Experience

  • 3+ years’ experience in Marketing, Advertising or Media, or related industry with a client management focus
  • Ability to drive projects from conception to completion; project management experience 
  • Background in consulting, marketing, advertising or integrated communications 
  • Strong leader, presenter and packager of opportunities 
  • Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors 
  • Strong ability to capture and simplify complex information and deliver in easy to understand written comms 
  •  

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com

About Us

Initiative is different to other media agencies.
We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients.
We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become.
We call this Cultural Velocity ™.
Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance.
Our new world model is comprised of “craft centers” – Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.

All U.S. Mediabrands employees must be fully vaccinated against COVID-19 or have an approved accommodation.