General information

Agency: UM

Job Function: Strategy

Location: London, United Kingdom

Job Ref#: 6936

Description & Requirements

Position Summary

As Manager, Digital Transformation, you will be a key point of contact for Junior-Mid level
clients and be responsible for managing the delivery of J3 services to our clients. You will
bring together the respective subject-matter experts from across J3 and Specialist Business
Units and drive collaboration that meets the client need. You will set and maintain high standards of quality, accuracy and excellence in all client deliverables.

Key Responsibilities

To gain the respect and trust of all relevant client personnel by demonstrating knowledge,
commitment and enthusiasm for their business
Client Leadership:
  • Act as the clients key point-of-contact on allocated sprint projects, manage client expectations on delivery.
  • Anticipate client needs and ‘next questions to bring leadership and true consultant value to your client relationship
  • Constantly use your knowledge of the clients’ business to identify areas where J3 can help solve their marketing challenges
  • Deliver ‘best-in-class work as the standard for both internal & external documents and presentations
Digital Transformation roadmap:
  • Develop a deep understanding of the J3 Digital Transformation roadmap, the constituent workstreams and the stakeholders that lead each stream
  • Work in partnership with a senior team member to drive varied but specific transformation sprints forward (from operations and process work through to data and technology projects)
Local market governance:
  • Support and advise local market teams to ensure their media plans and digital delivery comply with the central brief and strategy.
  • Foster deep and productive relationships with local J3 teams, share best practices from across the region, escalate challenges to the regional leaders and celebrate successes in the regional forums.
  • Embrace and contribute to regular central and regional team forums on calls, in meetings and within collaboration spaces such as Microsoft Teams and Trello to build the shared culture across J3 and wider UM teams.

Desired Skills & Experience

  • B2C experience preferred but not essential
  • You can effectively communicate both verbally and in writing with various stakeholders – clients, agency partners, and your team members
  • Your work is known for being accurate and engaging
  • Ability to juggle multiple tasks
  • Confident and resilient with excellent attention to detail
  • The ability to be flexible and able to think on your feet
  • You can build relationships with colleagues and contacts – daily contact with key clients is not new to you, nor is working closely and collaboratively with creative agency colleagues
  • You want to learn more about media and the client’s business
  • Solid project management skills
  • Good knowledge of Digital Media

About Us

A full-service media agency, UM strives to use Better Science and Art to create moments that drive business momentum for brands. Founded in 1999, UM is made up of entrepreneurially minded planners, researchers, investment experts, decision scientists, account executives, and content and activation specialists—over 4,800 employees across 130 offices in over 100 countries around the world. They are globally headquartered in New York, with six additional North American offices in Dallas, Detroit, Los Angeles, Miami, San Francisco, and Toronto.

UM’s culture is an inclusive one, where people are encouraged to bring their full selves to the office, and where personal and professional growth are a priority of every member of the team. The executive leadership team is dedicated to building a culture that permeates every element of the company, from work flexibility, to career planning and regular talent reviews, to an active culture club. We proudly uphold the following values:

Courage: having the courage to try the things that make us afraid, present something to a client that we know isn’t what they are expecting, taking on roles that we may be a bit intimidated by, inventing the future, etc.
Candor: pushing ourselves to have the hard conversations with colleagues, team members, clients and media partners that will make us all better.
Curiosity: being curious about the world, media, our clients, and each other and using this curiosity to find new and innovate ways of doing everything we do.
Commitment: being committed to UM, our teams, and our clients and going above and beyond when it is required.
Community: being an active and positive participant in the UM community, our team and client communities, our local community, and the world and creating valued communities with the people, clients, and partners that we work with.
Caring: caring about those around us–both their work lives as well as their personal lives and working to make everyone have as complete and fulfilling a life as possible.

As a company, we are constantly pushing ourselves to improve, under our Better Science, Better Art, Better Outcomes banner, striving to set the bar in the ever-evolving media landscape. Key clients include American Express, Quicken Loans, J&J, Sony, Hulu, Coca-Cola, Hershey’s, Spotify, ExxonMobil, and BMW, to name a few.