General information

Agency: Rapport

Job Function: Client Services

Location: Los Angeles, United States

Job Ref#: 7872

Description & Requirements

Position Summary

The Account Manager will work with the Account Director and manage a Senior Account Executive to ensure effective client service. The successful candidate will have a good understanding of account handling, and the overall sector and industry. They will be a confident communicator both internally and externally and be able to use their own initiative to identify new ways of working with their clients to improve our offering while actively developing business. They must be calm under pressure and able to resolve client or team issues as and when they arise.

Key Responsibilities

  • Develop and maintain strong client relationships through effective client service, proactive problem solving and the successful execution of all facets of account management with clients, agencies and media owners
  • Manage Account Executives and Senior AEs ensuring the quality of their work and on time delivery of proposals
  • Continually look for ways to streamline current processes and increase efficiencies
  • Consult and work with Rapport’s partners on developing new features to their programs that will help alleviate administrative workload
  • Maintain awareness and understanding of assigned clients’ situations and objectives and prepare marketing proposals and budgets that will meet objectives
  • Train and develop AEs and Senior AEs so they have the knowledge and tools necessary to grow within the organization
  • Analyze the performance of assigned campaigns, making team approved strategy recommendations to improve effectiveness
  • Retain and grow existing client budgets and develop new business from existing accounts
  • Evaluate client spend on a regular basis and update Director on how they are tracking against projections
  • Mentor and set developmental goals for staff
  • Help create and maintain positive work culture

Desired Skills & Experience

  • Bachelor degree in related field and/or equivalent work experience
  • 5-7 years’ experience within either an OOH agency or full service media agency
  • Proven ability to maintain and grow client relationships through the delivery of superior customer service
  • Excellent verbal and written communication skills, including presentation skills
  • Proficiency with Microsoft Desktop software, specifically: Word, Excel and PowerPoint
  • Ability to juggle multiple priorities in a fast-paced environment while managing tight deadlines
  • Strong organizational and analytical skills
  • Supportive team player yet confident to work under own initiative

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com

About Us

We are Rapport, an Out of Home - OOH - media agency and we're known for the strength of our relationships. Rewarding Connections is at the heart of everything we do. It's all about collaborative and successful partnerships and a passion to deliver valuable results. As OOH becomes more engaging, interactive, and content-driven, we're here to guide advertisers and agencies through the evolving media landscape. Please visit Rapport’s website for more information. Rapport is a member of the constellation of companies within Mediabrands and is wholly owned by Interpublic (NYSE:IPG).

https://rapportww.com/us/