General information

Agency: Initiative

Job Function: Client Services

Location: Amsterdam, Netherlands

Job Ref#: 12678

Description & Requirements

Position Summary

NIKE Inc. is the world's leading designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories.

Founded by Bill Bowerman and Phil Knight in 1972, Nike has grown over the last 50 years into one of the most valuable, most loved and most emulated brands in the world, singular in its ability to create cultural conversation within the world of sports and fashion and far beyond.

Nike's mission is to bring inspiration and innovation to every athlete* in the world; a mission expressed every day through product design, digital and physical retail consumer experiences, and brand communications.

Initiative is Nike's and Jordan brands' newly-appointed media agency of record for EMEA, responsible for strategy, integrated media planning and activation, measurement, and data & technology services across 34 countries.  Reprise partners with Initiative to create best-in-class solutions for Nike.

Partnering with Nike is an extraordinary opportunity requiring extraordinary talent. Our vision is to build the best-integrated team connecting brand and performance to deliver best-in-class outcomes. The Nike Initiative EMEA team will be a highly diverse team, attracting the sharpest emerging and established media experts across all disciplines in the industry. With the chance to grow and do great work people all over the region will see, admire, and respond to.

*If you have a body, you are an athlete. 

Key Responsibilities

The Manager, Client Operations is responsible for the orchestration of the day-to-day operational aspects of the account, including network coordination, project plan development & tracking, rollout and enforcement of defined processes, business reporting and supporting the account leadership team. This role will be managing multiple projects within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction. The Manager, Client Operations will work closely with clients, internal teams, SBUs and other markets.

Key Responsibilities:
  • Supporting to drive global consistency & excellence in our way of working across both the EMEA hub team and our Territory/market execution teams.
  • Working together with the Director, Client Operations on the creation, maintenance and rollout of Operating Manual and other operational playbooks and documentation.
  • Build and maintain the knowledge and document self-service platform, and take full ownership of ensuring all templates, playbooks, processes, and relevant thought leadership documents are maintained and updated regularly.
  • Build project plans for key projects and deliverables using a project management tool (Smartsheet, Asana or similar) and track project progress.
  • Support the CAM team in hosting regular market status calls with internal teams, client stakeholders and markets (frequency dependent on client/time of year).
  • Support the Director, Client Operations to develop action plans to address client feedback and drive improvement in service delivery.
  • Together with IT and technology teams, support the rollout of licenses for tools (such as Slack or Zoom) to team members and ensure that IT and other functions can provide optimum support to the Nike account.
  • Work with other business functions such as finance, billing and analytics teams to ensure the processes in these areas are calibrated and documented to ensure the best possible delivery of service.
  • Support the Director, Client Operations in identifying areas for improving processes, ways of working and other operational aspects of the account and support the development of initiatives that streamline ways of working.

Desired Skills & Experience

  • Highly structured and organised.
  • Strong ability to think systemically about processes and workflows.
  • Strong communication skills, including the ability to articulate operational or account, challenges both laterally to peers as well as upward to senior management.
  • Required strong PC proficiency and expertise with MS Office (Project, Word, Excel, PowerPoint, Teams, SharePoint).
  • Preferrable a good working knowledge Smartsheet, AirTable, or similar project management or issue tracker tool.
  • Ability to develop solid professional relationships with clients, colleagues, and vendors.

About Us

Initiative is different to other media agencies.
We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients.
We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become.
We call this Cultural Velocity ™.
Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance.
Our new world model is comprised of “craft centers” – Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.

At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

If you need any adjustments to ensure our recruitment process is fully accessible to you, then please contact us on recruitment.uk@mbww.com