General information

Agency: Initiative

Job Function: Client Services

Location: New York, United States

Job Ref#: 11583

Description & Requirements

Position Summary

The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Initiative clients. You partner with the integrated Initiative team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client. 
 
You support the Group Director in day-to-day management of the client and the internal team. Your daily insights will keep your Group Director ahead of the game with your category expertise, status updates and proactive guidance. You have excellent knowledge of your clients’ business and are an authority on Initiative and the SBUs to your clients, colleagues and staff. You identify challenges and opportunities, both internally and externally, and seek solutions that achieve the client’s goals. The Director “makes the trains go” – and is accountable for ensuring everything is operating smoothly, accurately, and on deadline.

Key Responsibilities

Client 

  • Day to day driver and quality manager of the Client Advice and Management team 
  • Manages all communications in a timely manner, with no request going unnoticed. 
  • Leads, issues and conducts weekly client “hot list” meeting 
  • Contribute to and author client proposals, recommendations and points of view 
  • Build relationships with day to day leads on the client side, as well as with clients’ partner agencies 
  • Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns 
  • Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion 

Internal 

  • Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads 
  • Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs 
  • Regularly educate your team, your Group Director and Discipline leadership on your clients’ business, culture and industry 
  • Keep all leadership and team members informed and aware of new developments internally and externally 
  • Develop your client advice team through performance management and giving consistent feedback 
  • Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores 
  • Support SD/GD in leading key projects and internal timelines 

Commercial 

  • Ensure over delivery of all agreed-upon performance KPI’s 
  • Support the Group Director in tracking and managing team staffing and resource allocation, and monitoring scope of work 
  • Seek out opportunities to grow existing business and drive organic growth across group of accounts, through Initiative’s services as well as those of Mediabrands’ and IPG partner agencies 
  • Regularly track and report progress against financial goals / targets across Initiative and Mediabrands SBU’s 

New Business 

  • Participate and project manage in new business when required – either on prospective clients or organically from your own group of clients 

Desired Skills & Experience

  • 7+ years’ experience in Marketing, Advertising or Media 
  • 4+ years’ experience in leading, managing and developing a staff  
  • Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors 
  • Ability to drive projects from conception to completion; project management experience 
  • Background in consulting, marketing, advertising or integrated communications 
  • Strong leader, presenter and packager of opportunities 
  • Strong commercial acumen 

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com

About Us

Initiative is different to other media agencies.
We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients.
We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become.
We call this Cultural Velocity ™.
Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance.
Our new world model is comprised of “craft centers” – Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.

All U.S. Mediabrands employees must be fully vaccinated against COVID-19 or have an approved accommodation.