Company

Position Summary

The Performance Manager is part of a larger integrated network team supporting a wonderfully diverse and interesting client base.   

This particular role focuses on managing 1-2 key performance accounts. Working closely with the Performance Director on these accounts, the role is responsible for the implementation and operational management of performance campaigns and activities, assuring best practice performance implementation and campaign management, and that our delivery and service is of consistently high standards.   

We are looking for an individual who has a love for performance driven platforms like paid social, search and e-commerce, and would be keen to learn more about the ever-changing landscape – from planning and executing to innovation and technologies. The ideal candidate will have had hands-on experience in comfortably managing performance/ biddable channels, particularly Paid Social. Knowledge of search, programmatic buying, retargeting and audience management to enhance conversions, would be of benefit, but not essential.  

Key to your role will be the hands-on planning and management of Paid Social accounts. The role requires day-to-day comms with the client to inform/ advise on campaign planning and provide valuable insights to performance.  

With the support of Performance executives, the role will also require you to manage campaign operations – including ensuring that all implemented buys are correctly billed to clients and producing post-campaign performance reports/ presentations.   

The ideal candidate will provide exceptional service to external clients and be a person who demonstrates quality, timely delivery, attention to detail and professionalism in all aspects of work undertaken and overseen. 

Key Responsibilities

In this role, you will be responsible for:

• Overall Performance campaign delivery, account implementations and operational management 
• Hands-on management of self-serve platforms (eg. Meta, TikTok, Google Ads, SA360)
• Implementation of campaign ad serving in line with ad ops process
• With the support of execs, ensure the delivery of campaigns across various channels, platforms and touchpoints, in line with campaign objectives
• Understand performance objectives and set-up bidding strategies to effectively optimise and deliver towards Performance media KPIs 
• Work with performance platforms and specialists to ensure digital best practices are in place for optimal account performance
• Weekly/monthly/quarterly reporting, analysis and insights
• Performance media planning and forecasting with rationale
• Be the day-to-day point of contact with clients and make sure requests are managed and delivered in a timely manner
• Support the billing and finance process by ensuring that buys are uploaded onto the billing system 

Desired Skills & Experience

Skills & Qualifications

• Minimum 3 years’ experience in managing performance campaigns 
• Experience in a media agency or in-house performance marketing department is a plus
• Ability to interact and effectively communicate across all aspects of implementation and operational management, building strong internal and external relationships
• Experience in implementing across a spectrum of performance channels and touchpoints including search, display, video and social, and also understanding the use of programmatic buying methods
• Ability to work with and manage others around implementational and operational processes, and effectively troubleshoot operational issues should the occasion calls for it
• Outstanding team player with exceptional communication and stakeholder management skills
• Knowledge and experience working with key platforms like Google/ Google Marketing Platform, Meta is a must; knowledge and experience working on other search, social and programmatic platforms is a plus
• Knowledge and experience working with the Google and Meta ad tech stack is also a plus

Our Desired Competencies

• A confident, articulate communicator, able to build client confidence that you are a sound performance operator
• Articulates the agency service in a way that clients’ needs are met and value added
• Organized and operationally sound and has a keen eye for details
• Has an ability to think on his/ her feet to help solve a range of implementational or operational problems
• Has sound numeracy skills with the ability to accurately put together campaign performance reports with a basic analysis of key learnings
• Works well in a team, collaborating and supporting team inter-play
• Holds themselves and others to high standards of output
• A self-starter who can work autonomously and remain composed under pressure

As the global performance marketing agency of IPG Mediabrands, we are obsessed with Customer Flow, the continuous movement of customers along the path to purchase. Our purpose is to help brands build and accelerate Customer Flow, and we offer deep expertise in digital crafts required to move customers along that journey. We do this by unifying our craft experts which include search, social media, SEO, eCommerce, content creation and strategy under a single operating system.

Our expert team of specialists delivers integrated initiatives that help the world’s leading brands connect to the people who drive their business forward – efficiently and effectively. Reprise is headquartered in New York with over 60 offices around the world and works with brands like Johnson & Johnson, Coca-Cola, Amazon, American Express, Lego & more.