General information

Agency: Initiative

Job Function: Creative

Location: London, United Kingdom

Job Ref#: 6930

Description & Requirements

Position Summary

Reporting to the Principal or Senior Consultant, you will be expected to be an adaptable, proactive and credible individual who takes the initiative. With a passion for marketing, problem solving and the personal drive to go the extra mile to exceed client expectations, you will join an exciting growing team committed to delivering excellence in strategy, service delivery and results in the Life Sciences sector. 

You will have a good level of existing digital knowledge and be enthusiastic to learn more about our core business areas and how they work within the Life Sciences industry. In addition, you will be expected to have strong time, interpersonal and communication skills (both verbal and written) in order to ensure projects are delivered to a high standard and client expectations are met.

Experience working in a client services capacity within a marketing agency or consultancy environment would be beneficial, but, most importantly, it’s your can-do attitude and approach we’re interested in.

Key Responsibilities

  • Supporting and building strong and effective working relationships with clients and internal teams. 
  • Supporting senior client leads on day to day running of client accounts.
  • Producing (and following) accurate timing plans, ensuring that all client outputs are delivered on time and to a high standard.
  • Preparing and presenting regular performance summaries to each client account.
  • Understanding the client’s objectives and how Initiative Health’s output can best work to achieve them.
  • Working with the Operational teams regarding the management of projects ensuring client and internal expectations are delivered on.
  • Take ownership for administrative tasks associated with the smooth running of client accounts (e.g. meeting minutes, organisation of invoicing, and status documents).
  • Take ownership and lead on smaller projects and client accounts where required.
  • Support team members with their roles and responsibilities.
  • Bring an entrepreneurial mindset to each task, showing curiosity and pursuing new and better ways of doing things.
  • Working with your line manager to identify new client opportunities.
  • Assist with developing and knowledge sharing of the Initiative Health proposition and activity across the business.
  • Constantly working to expand your own marketing knowledge and understanding how this can be of benefit to Initiative Health.

Desired Skills & Experience

  • Passion, creativity and problem solving skills with a can-do attitude.
  • A confident and engaging communicator with the ability to present to clients if required.
  • High standards for quality output and an excellent attention to detail.
  • Proactivity and a willingness to maintain an up-to-date knowledge of latest digital marketing opportunities and technology advancements.
  • The ability to adapt your communications skills to suit rapidly changing client circumstances and internal teams so that you can achieve the best outcome for all stakeholders.
  • Educated to degree level, or digital marketing industry experience.
  • Experience working in a client services capacity within a marketing agency or consultancy environment would be beneficial but not essential
  • Marketing knowledge, whether self-taught or from experience, with a desire to build on the areas of digital and technology marketing channels including Biddable Media, Direct Buys, Design & Development, Video, Content and PR and SEO. 
  • Proven experience of managing multiple projects or tasks, as well as stakeholders and other external suppliers aligned to your clients. This could be at a university level. 
  • Experience working with Microsoft Office 365 software.

About Us

Initiative is different to other media agencies.
We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients.
We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become.
We call this Cultural Velocity ™.
Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance.
Our new world model is comprised of “craft centers” – Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.