General information

Agency: Interactive Avenues

Function: Social

Location: Gurgaon, India

Job Ref#: 13980

Description & Requirements

Position Summary

We are looking for you - dynamic, best-in-class talent - to join the Interactive Avenues as a Specialist. This role is responsible for being the brand's voice on social and performing tasks of engagement and customer support manager.  The duties include, but are not limited to, responding to user queries/complaints, engaging with the brand fans, and monitoring & tagging the basis of the online conversation's pre-identified criteria. This opportunity will provide a platform to partner with the world’s leading consumer brands.

Key Responsibilities

  • Managing trackers, sending reminders and closing loops with the stakeholders
  • Categorizing conversations in the listening tool, as required by the project(s)Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
  • Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand

Desired Skills & Experience

  • Strong written and verbal communication skills, ability to respond in grammatically correct English
  • Analytical bend of mind, especially Senior Executives
  • Good knowledge of the basics of Social Media platforms
  • Strong work ethic - the ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
  • Desire to learn social media, direct response strategies & tactics, reporting & analytics.

About Us

What You Can Expect From Interactive Avenues

Interactive Avenue’s vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.