Información general

Agency: Kinesso

Job Function: Client Services

Location: London, United Kingdom

Job Ref#: 11431

Descripción y requisitos

Position Summary
The Client Experience Team supports the organization by connecting client needs to find the best solutions across Matterkind, Kinesso and Acxiom (AKM) and ensure the implementation and delivery of those solutions.

As a Client Experience Director within Kinesso, you will help transform the business into a leading and profitable entity, thereby driving tech equity and global revenue growth into IPG as a holding company differentiation.

The role will ensure the success of Kinesso solutions implementation for partners and clients by delivering excellence and by continuously improving operational efficiencies.

From the new client onboarding stage, they are the client gatekeeper ensuring the high quality of work of the overall team, and holding Kinesso delivery teams and agency partners accountable to shared ambition and business growth.

This role is expected to think strategically helping problem solve and create new paths to success using capabilities across AKM and IPG as a whole.
Key Responsibilities
Client Management for Organic Growth
  • The Client Experience Director has a deep understanding of their client's business and the market they occupy so that you can confidently challenge and help identify strategic solutions to respond to the issues they face.
  • They lead and design strategic approaches and methodologies for data implementation across multiple objectives
  • They manage given businesses and accounts by identifying and solving day-to-day or ongoing issues and by spotting commercial opportunities.
  • They work with clients and our internal teams to identify and resolve technical or commercial barriers to the success of the sale and the ultimate success of the engagement.
  • They are responsible for the overall quality and quantity of the tasks performed by the entire team.
  • They contribute to the success of the overall team by participating in or co-leading training, commercialization prep, and product, or partnership development initiatives as needed.
  • They manage client expectations by sharing clear information with clients and various stakeholders, as well as building qualitative and strategic presentation documents.
  • They set finance processes and perform admin tasks to ensure timely payments to Kinesso.
Internal Lead for Effective Operations
  • The Client Experience Director uses resources in a strategic manner to enhance operational effectiveness to achieve clients' specific and business objectives.
  • They oversee the service leads to deliver required work/projects in a timely manner at expected standards.
  • They have the ability to assess when to escalate issues to their line manager and relevant stakeholders.
  • In addition to their core client-facing responsibilities, the Client Experience Director assists the Client Solutions team with new business activities (as needed), and supports AKM teams in ad-hoc requests and network management.
Desired Skills & Experience
  • Proven leadership skills across multiple business units, organizations, and reporting structures.
  • Collaboration, including the ability to drive clarity in a multi-stakeholder environment.
  • Technical sales, sales support, and solutions design, especially in a dynamic technology and data environment.
  • Demonstrated success in helping clients take concrete action based on analytics and data.
  • Demonstrated success in managing analytical, commercial, and emotional elements of a client relationship.
  •  As a key relationship gatekeeper of diverse stakeholders, it is critical for the Client Experience Director to have solid Client Service aptitudes with strong communication skills.
  • They have a proven track record in leading successful client onboarding and relationships.
  • Are strategic in their approach to delivering operations excellence.
  • Have a problem-solving attitude in an independent manner.
  • Organizational agility and change management.
  • Strong written and verbal communication.

Sobre nosotros

Kinesso brings together the best minds in data, technology and media activation to deliver seamless data-driven marketing solutions. As a technology-enabler, Kinesso powers marketing systems through a proprietary suite of applications that integrate ad tech and martech. Kinesso’s application framework spans audience, planning, and activation, delivering insights and business outcomes for leading global brands.

At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

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