Allgemeine Informationen

Agency: UM

Job Function: Client Services

Location: Sydney, Australia

Job Ref#: 11023

Beschreibung und Anforderungen

Position Summary

The Senior Client Director is responsible for how the client team works and how those clients review us. You are the day to day leader for the Senior Marketing team and Marketing Director. You also deal with multiple client stakeholders at a senior level and as the client expert in UM. You will lead a large client business portfolio as well as working alongside a Group Director.


As a member of management, you exemplify our behaviours and drive quality of work. You work collaboratively with the discipline leads and specialists, including Strategy, Design, Partnership and Special Business Units within Mediabrands.


This includes multi-category exposure – experience that houses confidence in how we lead clients and team with brave and creative media implementation. As a senior lead within the Client Advice Management team; you are committed, passionate, confident but not arrogant and you contribute to the work. You share responsibility and accountability that encourages your team to do their best.

Key Responsibilities

  • Actively leads the UM team in delivering positive client satisfaction scores.
  • Total responsibility for leading the client advice and relationship through all interactions.
  • Responsible for writing and leading client management plans with Group Director.
  • Generate the scope of work if required and seek approval of any non-contract terms.
  • Be the voice of the client in UM during the planning and internal review process.
  • Establish and lead campaign analysis and optimisation framework; this involved being tapped into all client news and social feeds as well as the campaign results.

Desired Skills & Experience

  • Multi-category communications experience.
  • 7+ years’ experience in the industry
  • Strong media marketplace knowledge to deliver award- or PR-worthy campaigns.
  • Excellent presentation and communication skills, both written and verbal.
  • Impeccable time and project management skills

Über uns

A full-service media agency, UM strives to Futureproof our clients’ businesses through our relentless pursuit of better science, art and outcomes. Founded in 1999, UM is made up of entrepreneurially-minded strategists, planners, researchers, investment experts, decision scientists, account executives, and content and activation specialists—over 4,800 employees across 130 offices in over 100 countries around the world. A part of IPG Mediabrands, UM’s global headquarters are in New York, with six additional US offices in Birmingham, Dallas, Detroit, Los Angeles, Miami, and San Francisco. UM's vision to Futureproof our clients for today, tomorrow, and beyond wouldn’t be possible without our Better People.

UM’s culture is an inclusive one, where people belong and are encouraged to bring their full selves to the office, and where personal and professional growth are a priority of every member of the team. UM’s Executive Leadership Team is dedicated to building a culture that permeates every element of the company, from work flexibility, to career planning and regular talent reviews, to an active culture club. They proudly uphold the following values:

Courage: Our courage to take risks drives our ability to set new industry standards.

Curiosity: Our relentless curiosity drives relentless innovation.

Commitment: Our commitment to uncovering better opportunities for our clients and our community is at the heart of everything we do.

Community: We pride ourselves on fostering a community where everyone can belong while actively giving back to the communities in which we live.

Caring: We care about being a diverse agency where everyone feels motivated and supported.

Candor: Our candor through open and constructive dialogue ensures better outcomes for our people and our clients.

As a company, UM is constantly pushing to improve, under their Better Science, Better Art, Better Outcomes banner, striving to set the bar in the ever-evolving media landscape. Their efforts have yielded a number of new business wins recently including Aetna, American Express, Columbia Sportswear, Gallo Wine, Henkel, and Quicken Loans.