Company

Position Summary

The Performance Manager is part of a larger integrated network team supporting a wonderfully diverse and interesting client base. 

This particular role focuses on managing 3-4 key accounts. Working closely with the Performance Director on these accounts, the role is responsible for the planning and operational management of performance campaigns and activities, assuring best practice performance implementation and campaign management, and that our delivery and service is of consistently high standards. 

We are looking for an individual who has a love for performance driven platforms like search, paid social and programmatic, and would be keen to learn more about the ever-changing landscape – from planning and executing to innovation and technologies. The ideal candidate will have had hands-on experience in comfortably managing biddable channels.

Key to your role will be the planning, management and optimisation of Paid Social and Search accounts. The role requires day-to-day comms with the client to inform/ advise on campaign planning and provide valuable insights to performance.

With the support of Performance executives, the role will also require you to manage campaign operations – including ensuring that all implemented buys are correctly billed to clients and producing post-campaign performance reports/ presentations. 

The ideal candidate will provide exceptional service to external clients and be a person who demonstrates quality, timely delivery, attention to detail and professionalism in all aspects of work undertaken and overseen.

Key Responsibilities

In this role, you will be responsible for:

·       Day-to-day point of contact for clients/partners

·       Receiving and delivering on briefs and requests in a timely manner

·       Performance media planning and forecasting with rationale

·       Ensuring campaign delivery & optimizations across various channels and platforms are in line with campaign objectives, through the support of Executives/Analysts

·       Work with media partners to ensure digital best practices, test & learns are in place for optimal account performance

·       Weekly/monthly/quarterly reporting, analysis and insights

·       Billing and finance process by ensuring that buys are uploaded onto the billing system

Desired Skills & Experience

Skills & Qualifications

• Minimum 4 years’ experience in managing performance campaigns 
• Experience in a media agency or in-house performance marketing department is a plus
• Ability to interact and effectively communicate across all aspects of implementation and operational management, building strong internal and external relationships
• Experience in implementing across a spectrum of performance channels and touchpoints including search, social, display and video, and also understanding the use of programmatic buying methods
• Ability to work with and manage others around implementational and operational processes, and effectively troubleshoot operational issues should the occasion calls for it
• Outstanding team player with exceptional communication and stakeholder management skills
• Knowledge and experience working with key platforms like Google/ Google Marketing Platform, Meta is a must; knowledge and experience working on other search, social and programmatic platforms is a plus
• Knowledge and experience working with the Google and Meta ad tech stack is also a plus

Our Desired Competencies

• A confident, articulate communicator, able to build client confidence that you are a sound performance operator
• Articulates the agency service in a way that clients’ needs are met and value added
• Organized and operationally sound and has a keen eye for details
• Has an ability to think on his/ her feet to help solve a range of implementational or operational problems
• Has sound numeracy skills with the ability to accurately put together campaign performance reports with a basic analysis of key learnings
• Works well in a team, collaborating and supporting team inter-play
• Holds themselves and others to high standards of output
• A self-starter who can work autonomously and remain composed under pressure

As the global performance marketing agency of IPG Mediabrands, we are obsessed with Customer Flow, the continuous movement of customers along the path to purchase. Our purpose is to help brands build and accelerate Customer Flow, and we offer deep expertise in digital crafts required to move customers along that journey. We do this by unifying our craft experts which include search, social media, SEO, eCommerce, content creation and strategy under a single operating system.

Our expert team of specialists delivers integrated initiatives that help the world’s leading brands connect to the people who drive their business forward – efficiently and effectively. Reprise is headquartered in New York with over 60 offices around the world and works with brands like Johnson & Johnson, Coca-Cola, Amazon, American Express, Lego & more.